Fees and refunds
Deposits, cancellations, and work already on the canvas
This page applies to professional services described on this site. We do not sell physical goods, software licences, or course seats, so those models are not covered here.
Eligibility
Refunds are available only for fees actually received by Cache Canvas Core for a named engagement. Quotes you have not paid, and messages sent through the contact form, do not create a refund. Informational rates on the rates page are not invoices.
Deposits
A 40% deposit holds the start date for a retention diagnostic or habit-loop review. Workshop fees are due in full five working days before the session (we print canvases with your ritual names). Advisory is invoiced monthly in advance. Deposits are refundable in full if we cancel, or if we decline the work after seeing that the export cannot be made fit to read. Deposits are not refundable if you simply change your mind after we have confirmed the start date in writing, except as set out below.
Timeframe for asking
Write to info@cachecanvascore.digital within fourteen days of the event you are asking about (a cancellation, a no-show, or receipt of a deliverable you believe is incomplete). Requests after that window are considered only where Malaysian law requires it.
Diagnostics and habit-loop reviews
Full refund. If we have not yet begun reading your glossary or export — meaning no canvas has been dated and no call longer than the intake has occurred — you may cancel and receive the deposit and any further payment back, minus bank fees we cannot recover.
Partial refund. If the canvas is drawn or the export is already in review, we retain the deposit for time already spent and refund any surplus you paid toward the final fee. If the written diagnostic or annotated glossary has been delivered, the fee for that engagement is earned; the working session can be rescheduled once within thirty days, not refunded as unused time.
Workshops
Cancel more than five working days before the date and we refund 80% of the workshop fee (20% covers canvases already printed and the reserved hours). Cancel inside five working days and the fee is non-refundable, though we will offer one new date within six weeks if the room or call still exists. If we cancel, you choose a new date or a full refund.
Standing advisory
The three-month minimum is billable once the first month’s export timetable is agreed. Unused sessions are not refunded as cash if you stop sending exports; we pause as described on the advisory page rather than invoice empty months after two missed exports. A month already invoiced and already held (we reserved the 75 minutes) is not refunded because you skipped the call without two working days’ notice.
No-shows and lateness
A working session or workshop that you miss without notice is treated as delivered. If you are more than twenty minutes late, we may run the remaining time only. One reschedule is allowed with at least two working days’ notice, subject to studio capacity in Ipoh or on Malaysia-time calls.
Work already started; materials
Time spent on a canvas, cohort cuts, or a watched first-week walkthrough is work already started. Printed canvases prepared with your ritual names are not returned for a fee reduction; they are part of the workshop cost. We do not purchase third-party software on your behalf, so there is no licensed-seat refund to discuss.
How refunds are paid
Approved refunds go back by the same method you paid, in Malaysian ringgit, within fourteen working days of our written agreement. Bank charges levied by your bank are yours. We do not refund in cash at the studio unless the original payment was cash, which we rarely accept.
How to ask
Email info@cachecanvascore.digital with the engagement name, the invoice date, and whether you are asking to cancel, reschedule, or reverse a payment. You may also write to 31 RMH Kedal PSN HLMN Ampang HLMN Ampang Mewah,Ipoh,Perak,31400,Malaysia, or telephone +6055110881 during 9:00–17:00 MYT. The person who paid should make the request.
Exceptions
If we are unable to complete work for a reason on our side (illness that exhausts our reschedule, or a conflict we did not disclose), you receive a full refund of unearned fees, including the deposit. If your export repeatedly arrives with personal data we asked you to strip, we may end the engagement and retain the deposit for time already spent reviewing unfit files. Statutory rights under Malaysian law that cannot be excluded remain in place.